Take the lead!

 

Supervisory skill training for new and experienced supervisors

 

Develop important workplace skills to move your career to the next level. Whether you’re a supervisor or aspire to be one, developing skills in these key areas will equip you with in-demand, marketable skills to advance your career.

 

Interpersonal Skills for Professionals
Discover vital communication and negotiation techniques, tips on making an impact and advice on networking and starting conversations.
September 24 & 26
5:30 p.m. – 9 p.m.
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Handling a Difficult Customer
Explore techniques for working with difficult customers in-person and over-the-phone.
September 30 & October 2
5:30 p.m. – 9 p.m.
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Risk Assessment and Management
Learn to identify hazards and remove potential dangers in the workplace with risk assessment and management skills.
October 5 & 12
9 a.m. – 12:30 p.m.
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Change Management
Gain the necessary skills to effectively prepare and support your team through organizational changes.
October 7 & 9
6 p.m. – 9:30 p.m.
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Customer Service
Improve your in-person and phone skills to generate return business and learn strategies for dealing with difficult customers.
October 8 & 10
5:30 p.m. – 9 p.m.
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Delivering Constructive Criticism
Learn tips and techniques to address problematic behaviors and help develop well-rounded and productive employees.
Oct. 14 & 16
6 p.m. – 9:30 p.m.
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Communication Strategies for Success
Connect with others using the right words, tone and body language to communicate effectively and with confidence.
October 22 & 24
5:30 p.m. – 9 p.m.
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Office Politics for Managers: Creating and Maintaining Positive Relationships
Explore proven techniques for creating and maintaining better relationships in the workplace.
October 28 & 30
6 p.m. – 9:30 p.m.
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The Art of Negotiation
Acquire an understanding of the phases in the negotiation process, gain insight into opponents and learn not to settle for anything less than fair.
November 9
8:30am – 3:30 p.m.
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Leadership and Influence: Achieving More
Discover how to use your power and influence to achieve goals, make decisions and lead.
November 19 & 21
6 p.m. – 9:30 p.m.
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Organizational Skills: Gaining Control of Your Work Space and Your Workload
Gain the necessary skills to be more productive by removing clutter, managing your time, prioritizing and more.
November 23
8:30am – 3:30 p.m.
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Networking: Making the Most of Your Connections
Master the art of cultivating relationships and explore strategies to build an effective network.
December 2 & 4
6 p.m. – 9:30 p.m.
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Washtenaw Community College
4800 E. Huron River Drive
Ann Arbor, MI 48105

734-677-5060
[email protected]