ITS: Email Setup Guides for Mobile Devices

*before starting, make sure you are connected to the internet*

Connecting your iPhone/iPad Mail app to Office 365

Tap Settings
Tap Mail (or Mail, Accounts, Calendars depending on your iOS version)
Tap Accounts (iOS 10.x only)
Tap Add Account
Tap Exchange (or Microsoft Exchange depending on your iOS version)
Enter your email address (e.g. [email protected]) in the Email field
Tap Next at the top right
Enter your netID password in the Password field
Tap Next
Choose which items (Mail, Contacts, Calendar, etc.) you want to sync between your WCC account and your phone
Tap Save at the top right

Connecting your Windows 10 Phone to Office 365

Open Outlook Mail app
Select “…” from the bottom right part of the app menu
Select “Manage Accounts”
Select “Add account”
Select “Exchange”
Enter your WCC email address in this format: [email protected]
Select “Work or school account assigned by your organization”
If you are presented with a second option at this point, select “Work or school account” once more
Enter your WCC email password and select “Next” or simply hit enter on the touchscreen
Select “Done”

Connecting your Windows Phone 8.1 to Office 365

Go to your Settings option
Tap on Email+Account
Tap Add an Account
Tap on Exchange
Enter your email address in the email field
Enter your WCC netID password in the password field
Hit sign in
Enter your [email protected] into the user name field
If the domain does not automatically appear, enter outlook.office365.com into the domain

Connecting your Windows Phone 7 to Office 365

On Start, Swipe left to the App list, select Settings, and then select email + accounts
Select add an account Outlook
If you see a message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 8.
If your email account can’t be set up automatically, you’ll see the message “We couldn’t find your settings”. In this case, select advanced. You will need to enter the following information: Email address, this is your full email access. For example: [email protected] Password: This is your YourNetID password Username: [email protected] Domain: iswccnet Server: outlook.office365.com
Select the “Server requires encrypted (SSL) connection box
Select Sign In
Select OK if Exchange ActiveSync asks you to enforce policies or set a password
You’ll be presented with an option to download the mobile Lync client for IM, presence, and conferencing. If you only want to set up your WCC email, uncheck this option, then tap done

Connecting your Android device to Office 365

Android 5.0 and higher (Lollipop)

Select Settings from the Applications menu
Navigate to Accounts and select Add Account
Select Microsoft Exchange Active Sync
Enter your email address [email protected] and your netID password
Click Next. If get the following message window “Unable to set up account. Unable to connect to server. Click OK
Enter Domain\Username: [email protected] Note: Some devices may need to use: [email protected] OR Domain: iswccnet Username: [email protected] Also, some devices may show Port #: 443
Enter server: outlook.office365.com
Confirm that Use secure connection (SSL) is checked and Accept all SSL certificates
Click Next. You will see the message “Retrieving account information” or “Checking incoming server settings.”
You will receive a message: Server outlook.office365.com must be able to remotely control some security features on your device. Continue? Click OK
Select your desired account options and click Next
Give the account a name to distinguish it from other accounts on your device
Click DONE

Android 4.1 or higher

Select Settings from the Applications menu
Navigate to Accounts and select Add Account
Select Corporate or Microsoft Exchange Active Sync depending on Android phone
Enter your email address [email protected] and your netID password
Click Next. Click Cancel immediately while message says “Retrieving account information.” If get the following message window “Couldn’t finish. Username or password incorrect” then click “Edit details”, click Next and immediately click Cancel
Enter Domain\Username: [email protected]
Enter server: outlook.office365.com
Confirm that Use secure connection (SSL) is checked and Accept all SSL certificates
Click Next. You will see the message “Retrieving account information” or “Checking incoming server settings.”
You will receive a message: The server outlook.office365.com requires that you allow it to remotely control some security features of your Android device. Click OK
Select your desired account options and click Next
Give the account a name to distinguish it from other accounts on your device

Connecting your iPhone/iPad Outlook app to Office 365

Connecting your Android device Outlook app Office 365

Search for and download Microsoft Outlook from the Play Store (app store), through Google Play Apps
Touch Open once the install is complete
Touch Get Started, and either slide through or skip the introductory tips
Touch the Office 365 icon
Enter [email protected], and allow the screen to load the WCC login page
At the WCC login page, add your your netID Password ([email protected] should already be entered)
Touch Sign In
When prompted to add another account, tap Maybe Later
You can either skip the tips or tap right arrow to scroll through them

Email Setup Guides for Mobile Devices